Doctor of Philosophy (Ph.D.)
Supply Chain Management
Michigan State University
2017
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Faculty
Faculty
Angela Lee Jones
Assistant Professor
Department/Office
- Information Systems & Supply Chain Management
School/College
- School of Business
Biography
Angela L. Jones, Ph.D., is an assistant professor in the Department of Information Systems and Supply Chain Management at Howard University. She earned her Ph.D. in supply chain at Michigan State University and previously worked for retail corporations in operational and strategic supply chain management roles. Angela has earned an undergraduate degree from Penn State University in management science and information systems and an M.B.A. from Penn State University in logistics and management information systems.
Her primary research interests are in omni-channel retailing, online retail fulfillment, and reverse logistics. She has published research on the consumer perceptions of retailer supply chain policies and procedures as well as the drivers of omni-channel retailer performance in the International Journal of Physical Distribution & Logistics Management and Transportation Journal. Recently, Angela received the Best Paper Award from Transportation Journal. Her teaching interests are Logistics and Transportation Management, Information Technology in Supply Chain Management, and Retail Supply Chain. She enjoys bringing her corporate experience and research interests to the classroom to enlighten students on the exciting possibilities for a career in Supply Chain. She is a member of the KPMG Ph.D. Project and the Council of Supply Chain Management Professionals.
Education & Expertise
Education
Master of Business Administration (M.B.A.)
Logistics & Management Information Systems
The Pennsylvania State University
1997
Bachelor of Science (B.S.)
Management Science & Information Systems
The Pennsylvania State University
1994
Expertise
Omni-Channel Retailing
Online Retail Fulfillment
Reverse Logistics
Returns Management
Academics
Academics
Logistics
Seminar in Information Technology in Supply Chain Mangement
Production & Operations Management
Publications and Presentations
Publications and Presentations
An Examination of the Effects of Omni-Channel Service Offerings on Retailer Performance
An Examination of the Effects of Omni-Channel Service Offerings on Retailer Performance
Both online and brick and mortar retailers have invested heavily in developing omni-channel service offerings. Though seen as a competitive necessity, these omni-channel service offerings increase costs and complexities. The purpose of this study is to examine the effects of strategies involving bundles of omni-channel services related to order fulfillment and returns management on retailer performance.
Examining the Impact of Shipping Charge Fairness on Consumer Satisfaction and Behavior
Examining the Impact of Shipping Charge Fairness on Consumer Satisfaction and Behavior in Transportation Journal, Vol. 58, No. 2, (pp. 101-125).
Firms are increasingly recognizing that consumers' perceptions of price fairness should be considered when making logistics decisions at the firm level. A key element of price fairness is the shipping charges that consumers pay. This is especially critical with respect to online retail shipping charges as they represent a substantial portion of consumers' total cost and are visible to consumers before they place an order. Perceptions of the fairness of these prices are believed to impact online shoppers' selection of a retailer as well as influence subsequent purchase behavior. While large retailers may be able to leverage scale economies in shipping to offer free shipping on many orders, smaller firms may not be able to offer this to consumers. Thus, the general expectations of consumers are an important competitive factor in the environment, especially for the small and medium enterprises that are employers of 70 percent of US workers. This study assesses the impact of shipping charge fairness upon consumer satisfaction, repurchase, and positive word-of-mouth outcomes for a focal firm. Additionally, the moderating influences of shipping charge magnitude and consumer experience are examined. Consumer perceptions of fairness are found to influence satisfaction as well as willingness to repurchase and make positive referrals.
Ensuring Returns Management Software Effectiveness through Joint Development Orientation
Ensuring Returns Management Software Effectiveness through Joint Development Orientation in Transportation Journal, Vol. 55, No. 1, (pp. 1-30).
Returns management has gained managerial and academic attention in recent years, but it still remains a significant challenge for many companies due to its unpredictable and irregular nature. The current study contributes to existing literature by focusing on the effectiveness of externally developed customizable software. Drawing upon the service dominant (S-D) logic and using empirical survey data, this study not only confirmed the positive impacts of returns management software effectiveness on firm market performance but also identified a joint development orientation as crucial to ensuring returns management software effectiveness.